The News: Thursday, September 12 Edition Beth Snyder September 12, 2013 More than once, I have extolled the virtues of Cooler Master. I have been a fan of their products since I built my first computer almost 20 years ago. And then I purchased a NotePal LapAir Notebook Cooling Pad. It was great for three months, and then it died. It took CM well over a week to respond to my RMA request. After I shipped it, they took a little over two weeks to acknowledge receipt. According to their written policy, replacement items will ship 2-7 business days from date of acknowledged receipt. Tuesday I called them, because it had been 10 business days since their acknowledgement with no response, and the status showed “testing”. Supposedly, they were out of stock and couldn’t ship one (and also couldn’t send an email telling me that). But, and here’s where a miracle happens, just that very day when I called them, they had gotten more in stock! Imagine the coincidence! They promised to ship a replacement via UPS 3 Day Select, which means it should arrive at my house tomorrow. I’m not holding my breath, as they didn’t ship it until well after close of business on Wednesday. This whole experience has soured me considerably on their customer service, and I probably will not be buying anything else from them again. I will, however, have a great deal of fun filling out their customer satisfaction survey. KitGuru gets us going with the MESH Elite G4 760SLi eTeknix weighs in on the Intel Core i7 4960X Extreme Edition Processor TweakTown goes inside the Phanteks Enthoo Primo Ultimate Chassis Hi Tech Legion explores the Corsair Carbide 330R Silent Mid-Tower Case NinjaLane examines the EVGA X79 Dark Motherboard techPowerUp shares its thoughts on the Palit GTX 780 Super JetStream 3 GB Legion Hardware presents SteelSeries Siberia v2 vs. TteSports Dracco Captain Headset ThinkComputers beats the heat with the XSPC Photon 270 Tube Reservoir HotHardware spends some time with the Zotac ZBOX ID89 Plus Mini PC HardwareHeaven hooks up with the Club 3D SenseVision MST Hub (DisplayPort Splitter) The Tech Report announces Xeon E5-2600 v2 series brings Ivy Bridge-EP to servers, workstations NikKTech gets into the Corsair Obsidian 900D Super Tower Case Finally, The Gadgeteer tests out the M.Craftsman Breathe Luxury Portable Charger Share This With The World!
