We’ve been using Roam Mobility for almost three years now and we’ve been very pleased with the service thus far. It’s so convenient to stay connected while traveling through the States. Moving forward, though, you’ll want to make sure you head down south at least twice a year, because the expiration period for Roam Mobility SIM cards are changing.

Up until now, all you had to do was make sure you topped up your Roam Mobility SIM once a year to maintain your account and to keep your US number. That policy is now changing so that the valid period is only six months. If you don’t use the service at least every six months, your SIM card will expire and your phone number will get recycled back into the system. And no, you can’t retrieve it back.

This follows a recent announcement where daily plans increased by a dollar a day due to changes in the currency exchange. It’s unfortunate, but that’s really outside of their control. On the bright side, if your SIM has ever been topped up with a Snowbird plan, then you’ll continue to enjoy the one year expiration period.

More details can be found in the email message I received, which has been copied below. In a separate email, Roam has also indicated that you will pay nothing for worldwide shipping until the end of the month and all daily plans are 25% off if you top up before May 15 (and use the plan between June 1 and September 2).

Dear Roam Mobility Customer,

Effective Monday, May 9, 2016, we will be changing the expiration policy on our SIM cards from 1 year to 6 months. That means, moving forward, you will need to top up your Roam Mobility SIM card with a plan at least once every 6 months in order to keep it active.

If you visit the USA or Mexico at least once every 6 months, the change should have no impact on how you use the service. However, if you rarely travel or haven’t used your Roam Mobility SIM card in the last 6 months or more, you will need to top up in order to keep your SIM active and continue using it.

For more information about SIM expiration and what you need to do to keep your Roam Mobility SIM card active, please see the frequently asked questions below:

Does the new expiration policy apply to Snowbirds?
No. Snowbirds spend long periods of time in the USA, so we understand that regular travel in between those longer trips may be difficult. For that reason, weve decided to continue offering a 1 year expiration period on any Roam Mobility SIM card thats ever been topped up with a Snowbird Plan.

How do I keep my SIM card from expiring?
To keep your SIM active, all you need to do is top it up with a plan at least once every 6 months. This will automatically extend the expiration period of your SIM for another 6 months after the last day of your last plan. Top up now >

Im not travelling anytime soon, but I want to keep my SIM active. What can I do?
We recommend purchasing a plan and scheduling it to start several months in the future. Then when you plan your next trip, you can go back and reschedule your plans start date and time to match your travel dates.

What happens if my SIM card expires?
When a SIM expires, it is deactivated and your USA phone number is recycled back into our system. This process is permanent, so once a SIM is deactivated, we will not able to restore the SIM or USA phone number associated with it under any circumstances.

How do I know when a SIM is going to expire?
Well send you an email when one or more of your SIM cards is scheduled to expire so you can take action to keep it active. To extend the expiration period of any SIM card, all you need to do is top it up with a plan.

Thank you for being a Roam Mobility customer and for choosing to roam with us when you travel to the USA or Mexico.

The Roam Mobility Team

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