Go Daddy Claims Outage Due to Internal Issues, Not Hacked

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Yesterday, domain registrar and web hosting company Go Daddy suffered some serious downtime. Not only was GoDaddy.com down, but many if not all of their customers’ websites suffered outages as well. Quickly after the site went down, an Anonymous user took to Twitter to claim credit.

According to Go Daddy, the outage was not caused by a denial of service attack nor any external influences. The company claims that a “series of internal network events that corrupted router data tables” are what’s to blame, not hackers. Once Go Daddy found the problem, they fixed it and set up measures to make sure that it doesn’t happen again.

Obviously, it wouldn’t look great if a service like Go Daddy suffered a DDoS attack. It would make people question the security and vulnerability of the service and their websites that are hosted through the service. I wouldn’t put it past a company to spin the truth to avoid some bad press. However, after yesterday’s confusion over Anonymous’s involvement and the user “Anonymous Own3r” stating he was acting on his own, I think it’s likely that the Go Daddy outage was internal and this supposed “hacker” was just seizing an opportunity to look powerful.

Full Press Release »

Go Daddy Site Outage Investigation Completed

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.

- Scott Wagner Go Daddy CEO

About

Dylan Duarte is a freelance writer who's covered videogames, film, television, and now tech! Be sure to check out his site, Dylan Reviews Everything, and follow him on Twitter: @dylanduarte.

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