Cracks Developing in the Samsung Galaxy SIII

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Cracks Developing in the Samsung Galaxy SIII   samsung gs3 crack 500x333

Users around the world are starting to report that cracks are showing up in the bezel of their Samsung Galaxy S3 phones. Forum users around the Internet are posting pictures of a hairline crack that develops just below the power button on the right hand side of the phone. While not manufactured to the same standards as Apple’s iPhone, the Galaxy S3 is supposedly very durable. Many of these cracks have developed in units that have spent their entire life encased in some form of protection and/or have never been dropped.

Users are also reporting that Samsung has decided to bury their head in the sand and ignore this issue by not repairing under warranty. Below is an excerpt from obtained by MegaTechNews in which Samsung replies that it is not a warrantable repair and the customer would be required to pay for the repairs.

Thank you for contacting Samsung Customer Care.

We understand that you have provided the necessary information in order to proceed further to resolve the crack on your Samsung SIII device.

We thank you for providing the necessary information.

We would like to inform you that we have checked the images attached to the email and would like to confirm that Samsung doesn’t have an option to replace or refund for physical damaged units. You will be charged for the service.

We recommend you get back to us with the exact Canadian address with postal code to provide you the details of service.

Thank you for contacting Samsung.

It is worth noting that our long-term loaner from Samsung has also developed this crack issue and the reviewer was wondering how it could have possibly happened until these reports started surfacing. Here is a situation where Samsung should follow in Apple’s footsteps and step up (pun intended) and offer a replacement or repair and in doing so, offer the same superior after-sale service that we see so often from Apple.

Thanks to SR Whitney @teknokracy for the email

Sources:

Vodafone UK Forums

S3 Forums Thread #1

XDA Developers

Phone Arena

About

Allan is tech lover with a special appreciation for Apple products and photography. In his limited spare time, he enjoys cycling and spending time with his two boys.

  • Jill

    My s3 developed hairline cracks within 2 weeks of purchase. Samsung customer service has refused to replace the phone, stating that I must have dropped it. I’m seeing that your posts are 4 months old now so it appears Samsung has not decided to take the high road and keep their customers satisfied. I will never buy a Samsung product again.

  • http://www.facebook.com/LannyKann Lanning Kann

    I went through the Samsung website for service to my S3 and received the same BS canned e-mail response. I then called 1-800-SAMSUNG and explained the problem and I also sent them photos along with forwarding them the email I got from Samsung customer service. Within 24 hours had a shipping label emailed to me. I called them to confirm they were going to fix the phone and they said it is a warranty issue and it shouldn’t be happening to my phone and if it should again they will fix it again. Don’t go through the website. Call 1-800-SAMSUNG. THEY WILL FIX YOUR PHONE.

  • Nick McKay

    mine is developing the same crack, when you add that to this list of other problems this phone has developed, not a good call on samsungs part.. they rejected my claim on warranty on 3 seperate occasions, including why the phone seems to lose all signal, one of the buttons never worked from the factory, and now this crack.

  • Nick McKay

    mine is developing the same crack, when you add that to this list of other problems this phone has developed, not a good call on samsungs part.. they rejected my claim on warranty on 3 seperate occasions, including why the phone seems to lose all signal, one of the buttons never worked from the factory, and now this crack.

  • Nick McKay

    mine is developing the same crack, when you add that to this list of other problems this phone has developed, not a good call on samsungs part.. they rejected my claim on warranty on 3 seperate occasions, including why the phone seems to lose all signal, one of the buttons never worked from the factory, and now this crack.

  • http://www.futurelooks.com/ Stephen Fung

    Let’s see how Samsung responds to this. They were pretty active when it was reported early on that their S3’s were catching on fire (debunked). Hopefully they still care enough about the S3 now to do something.

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